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If you are a tenant and are self-isolating, you need to let your property manager know as soon as possible. 

By keeping us informed you are helping us to protect other residents and staff in your apartment building as we are able to arrange additional cleaning measures recommended by Public Health England. Your contact with us will be treated in the strictest confidence.

Please ensure that you follow all the guidance provided to you by the authority that confirmed your positive result.

Note that we may still require access to your house for essential maintenance works but all other maintenance and viewings will be halted while you are in isolation.

We appreciate this will be a difficult time for you and wish you a speedy recovery.

Household waste

To help prevent spread of the virus you must follow the guidance from Public Health England and DEFRA regarding the disposal of your household waste:

Dispose of your waste in a plastic rubbish bag and tie it when full. This bag should then be placed in a second bin bag and tied. If your area has communal bins, do NOT put your waste in the communal bins until your waste has been stored for at least 72 hours.

Please do not carry waste to the communal bin stores yourself, make arrangements with friends or neighbours that may be helping you with food supplies whilst you are isolating.

Important information

Please follow official Government and NHS advice, in order to protect you and others:

www.nhs.uk/conditions/coronavirus-covid-19

https://www.gov.uk/coronavirus

Our office is open and our absolute priority is keeping visitors and our employees safe. To help, all visitors are asked to please wear a face covering when visiting the office and to pay attention to the signage, including staying 2 metres apart. To help with social distancing, please don’t arrive in a group of more than 2 people.

The advice for those co-living in houses of 3 or more where multiple people share facilities or common areas:

  • All the occupants of the home should behave in the same way as a single household.
  • Everyone in the household should regularly wash their hands, avoid touching their face, and clean frequently touched surfaces.
  • Residents should always do their very best to follow government guidance regarding limiting the spread of the virus both inside and outside the home.
  • Should one or more occupants have symptoms of coronavirus (COVID-19) you should follow government guidance regarding isolation of the whole household.

If you live in one of our apartment buildings:

  • Please pay attention to the signage in buildings and follow the advice given.
  • Only touch what you need to and be careful touching buttons, doors and handrails in communal areas.
  • Wash your hands after passing through corridors and lobbies.
  • If there is a lift, please follow the guidance in the lift or take the stairs if you can.
  • Keep to the left when passing others in corridors and on staircases.

Please continue to report all essential maintenance via FixFlo. Staff will take extra precautions when visiting your home for maintenance including washing hands before entry and wearing gloves.

The government has advised that Letting Agents across England, including those in Tier 3, can remain open and viewings can continue to take place under strict safety guidelines.

We always encourage virtual viewings in the first instance. For physical viewings, our team will follow the latest government guidelines and observe social distancing.

We have put in place the following measures to help keep everyone safe:

  • Viewings will not take place if any of the parties are self-isolating, experiencing any Covid-19 symptoms or been in contact with anyone who has shown symptoms.
  • Where prospective renters who are currently from separate households wish to view the property on the same occasion, we advise that one household leaves the property to allow the other to enter. This allows for both households to view the property and ensures social distancing.
  • All parties present at the viewing must wear a face covering and observe social distancing.
  • Everyone must hand sanitise their hands prior to entering the property and every effort will be made to avoid touching any surfaces.
  • We recommend that residents vacate the property while viewings are taking place in order to minimise unnecessary contact. If this is not possible, please wear a face covering and we will restrict the number of households in the property at any one time. If residents do vacate the property, a member of our team will always accompany the prospective renter around the property.
  • If your property is being viewed, please open windows and doors prior to and during the viewing.

If you are self-isolating or showing symptoms of coronavirus, please cancel your viewing by calling us on 0791 932 1460 or 0161 249 2888.

We understand that a number of tenants may have financial concerns regarding their tenancy and the impact of coronavirus.

If you are having problems paying your rent, please let your Property Manager know as soon as possible. You will be asked fill in a form and attach any supporting evidence you have. This can be a letter from your employer, your most recent payslip and a copy of your employment contract. If you’re unsure who your property manager is, please have a look at our contact page.

Although all rents are payable by tenants and there is no official policy within our contract for early termination, we do sympathise in these exceptional circumstances and do want to support as best we can.

We will try and help you in any way we can during this difficult time. If you feel you need to leave your tenancy before its end date, we might be able to assist you. Please speak with your Property Manager.

Please remember that we are running a business with staff and overheads to pay, please don’t submit any false information in your form as we will investigate each case thoroughly.

Student loans – you may be eligible for additional financial support from Student Finance, please follow this link to see if you are applicable.

Sponsored students – If you are no longer receiving your sponsorship money you will need to fill in the form and attach a confirmation letter from your sponsor.  The letter should include the date that sponsorship money ceased.

Professionals in full or part time employment – speak to us if you are struggling with any of the following: Redundancy, Statutory sick pay, Zero hours contacts.